OUR GUARANTEE · LOUISVILLE, KY
The Same-Miss Guarantee
If we miss the same spot twice, that clean is free, in writing. Report a miss within 24 hours and we make it right at no charge. It’s how Covered Cleaning Services keeps Louisville offices consistent.
Background-checked crews · Fully insured · Response within one business day
Why do most cleaning companies lose accounts?
No-shows.
Visits get skipped and nobody tells you.
The same misses.
The same restroom, the same break room, week after week.
No accountability.
No one to call and nothing in writing when things slip.
We put our accountability in writing, so you never have to chase it.
How does the Same-Miss Guarantee work?
Add-ons, quoted with your plan: electrostatic disinfection, carpet extraction, floor stripping and refinishing.
Spot a miss
Tell us within 24 hours by phone, text or email.
We fix it free
We make it right at no charge.
Same spot twice?
If the same spot is missed twice, that clean is free.
Restrooms
Fixtures, mirrors and floors sanitized; your supplies restocked
In writing
The guarantee is written, not just promised.
One point of contact
See the work, not just hear about it.
How do we prevent misses in the first place?
The guarantee is the backstop. The goal is never needing it.
We work early mornings, evenings or weekends around your hours.
Small or low-traffic office
2–3 visits per week
Busy or client-facing office
5 visits per week
Heavy-use kitchens and restrooms
5 visits per week, plus periodic deep cleans
What makes a cleaning company accountable?
1
A written guarantee
Promises are easy. Ours is in writing.
2
One point of contact
A performance director, not a call center.
3
Fast response
We respond within one business day.
4
Proof of work
Photo inspection reports after cleans.
5
Clear terms
A written, line-by-line quote and a simple agreement you can exit after 90 days.
“Highly Reputable! Covered Cleaning Services is the best option in this area. We have tried many. The team is organized and responsive, ready to rock and roll in a professional environment.”
— Catherine S., Google review
Does the guarantee cost extra?
No. The Same-Miss Guarantee is part of how we work, not an add-on. Every plan includes:
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Free walkthrough (usually 20–30 minutes)
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Written, line-by-line quote
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Simple agreement, cancel any time after 90 days
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A performance director as your single point of contact
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The Same-Miss Guarantee, in writing
No obligation. We respond within one business day.
Where do you clean in Louisville?
Jeffersontown · Hurstbourne · St. Matthews · Middletown · Lyndon · Anchorage · Crestwood · Prospect · Fern Creek · Okolona · Hikes Point · Bowman Field · Shively · Pleasure Ridge Park · Valley Station · Dixie Highway corridor
Same-Miss Guarantee FAQs
Ready for cleaning you never have to chase?
Book a free 20–30 minute walkthrough and get a written, line-by-line quote. We respond within one business day.